Background on 511
In July of 2000, the Federal Communications Commission assigned 511 for nationwide access to travel information services. 511 is an abbreviated dialing code for travelers to access highway, multi-modal, and other pertinent travel information via landline or wireless phones. By collecting travel information, NCDOT is able to disseminate information to the public, the users of the NCDOT highway system, to assist in the safe and efficient movement of people and goods. By giving the public access to travel information like construction, incidents, traffic, and transit, the public can make educated decisions about travel times, routes, and modes.
Types of Information Available
  • Traffic incidents and major closures on Interstates, US Routes, and State Routes in NC
  • Weather Conditions Statewide
  • Road Construction and Planned Road Construction on Interstates, US Routes and State Routes in NC
  • Amber Alerts
  • Links to Neighboring States’ 511 Phone Systems
Step By Step Instructions
  1. Dial 511 from any phone.  
  2. The North Carolina 511 system uses voice activated and touch tone technology. When you dial, the system will greet you and present you with the option of listening to any urgent messages. From there you will be prompted with a menu of options: 

    ♦   For Highways say "Highways" or press 1 
    ♦   F
    or Public Transportation say "Public Transportation" or press 2
    ♦   For Weather say "Weather" or press 3 
    ♦    For Other Services say "Other Services" or press 4 
    ♦    For Other States 511 say "Other States" or press 5 

  3. At anytime you can dial "88" or "TT" to switch from voice to Touch Tone. (Below are documents containing the 511 Touch Tone codes that are in use by 511)  
  4. Say "Main Menu" or "Help" to return to the original options on the Main Menu.  
  5. Once you hear the option you wish, say it and follow the next menu.
Visit NCDOT Webpage at http://www.ncdot.org/traffictravel/511/#use for highway and city codes.