Address: 301 Freedom Park Road
Phone: (252) 838-0197
Office Hours: 7:30 a.m.-4:30 p.m. Monday-Friday
Utility Billing Questions: (252) 728-2141
After Hours Emergency Phone Numbers
Water: (252) 241-3525
Sewer: (252) 241-5164 or (252) 723-9760
Many overflows, or SSO’s, are caused by the accumulations of fats, oils, and greases (FOG) in the wastewater collection system. While the collection system is designed to handle and safely transport sanitary waste to the wastewater treatment plant, too much FOG placed into the system can cause clogs and result in an overflow, especially after high flow events such as heavy rains.
Dumping fats and oils derived from animal and vegetable sources, including meats, nuts, cereals, and beans, down any drain, in either a home or business, can cause a stoppage that forces raw, untreated waste to spill into our yards, streets, and streams.
The Town has adopted a sanitary sewer ordinance in an attempt to reduce the frequency of grease-related overflows.