March 16, 2020: Update from Duke Energy regarding COVID-19
We recognize that the COVID-19 Pandemic could potentially create financial hardships for many of our customers and local communities in North Carolina.
Effective immediately, we are suspending disconnect services for nonpayment and remain committed to working with all customers who need assistance with their energy bills to avoid creating additional hardships for customers.
We continue to monitor the impacts of COVID-19 and will make operational decisions accordingly. The company has formed a Pandemic Advisory Team to oversee the company’s response. The safety and well-being of our teammates and customers is our top priority.